Account & Data Deletion

On Point Transportation riders and drivers may request deletion of their account and associated personal data.

How to request deletion

Email onpointtransport585@hotmail.com with the subject Account Deletion Request. Include the name, email address, and/or phone number associated with the account so we can locate and verify it. You may also call 585-750-6191 for assistance.

What happens next

After identity verification, we will process the request and delete or anonymize applicable account data. Certain information may be retained where required or permitted for legal compliance, safety, fraud prevention, payment/transaction records, disputes, insurance, tax, accounting, or regulatory obligations.

For more information, see our Privacy Policy.